At a recent management training session on “having difficult conversations” in the workplace, I started to laugh. Everything about this particular class felt familiar. We were told to focus on the change in behaviour we wanted to see within our teams, not the wrongdoing, to be empathetic in our approach, rather than confrontational, and to acknowledge the negative feelings a member of staff might have before trying to remedy the situation. In short, it was exactly like the tips and tricks handed out by the gentle parenting brigade.
在最近的一次關于“在工作場所進行困難對話”的管理培訓課程上，我笑了起來。這門課的一切都讓我感到非常熟悉。我們被告知要關注團隊中希望看到的行為變化，而不是錯誤行為；在處理問題時要保持共情，而不是對抗；在嘗試解決問題之前要承認員工可能有的負面情緒。簡而言之，這與溫和育兒派發放的技巧和建議完全一樣。
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