I doubt any workplace has been subject to closer study than the cockpits of civil aircraft. It is where workers’ relationship with complex machines and with each other can be at its most intense, and the consequences of failure most catastrophic. Thanks to flight recorders, those interactions can be analysed in detail, as most high-pressure decision-making cannot.
我相信沒有任何工作場所比民航客機駕駛艙受到過更深入的研究。在這里，操作者與復雜機器之間以及操作者彼此之間的關系最為緊密，而失誤的后果最具災難性。因為有飛行記錄儀，那些互動可以被詳細分析，而多數高壓力狀態下的決策無法被分析。
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