Last week I got to the office to find something unexpected on my desk: a thank-you note.
It came from a colleague who said he was grateful for a minor bit of advice I had given him that had apparently helped him navigate a tricky work situation.
Not that long ago, I would not have thought much about this beyond a) what a thoughtful man and b) what a nice note. Then I came across Ryan Caldbeck, a Silicon Valley chief executive who thinks that saying thank you is far more complicated and can be actively destructive.
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