No one seems in much doubt that the restaurant industry in the UK is in deep peril. A rational mind would cite increasing food costs, the difficulty of hiring, crippling rents and insane business rates. Some might complain of issues at a legislative level, such as the minimum wage, some of broader socio-economic trends — perhaps widespread recession or just regional customer price sensitivity. But if you listen to the chatter on social media among chefs and restaurateurs, the real problem, the existential threat to everything we hold dear in the hospitality industry, is the “no-show”.
大家似乎都認為英國的餐飲業已深陷危機。通常，食材成本不斷見漲、招聘員工越趨困難、房租費用過高以及營業稅率高得離譜等諸多原因是大家經常會提及的。有些人可能會把相關問題（如最低工資以及更為深遠的社會經濟發展趨勢）向各級立法機構倒苦水，也許這是由英國全國性的經濟衰退或只是各地消費者對價格的敏感程度所造成的。但是若是查看社交媒體上廚師與餐館老板的聊天記錄，餐飲業真正的癥結（關乎酒店餐飲業生死存亡的危機）是顧客的“爽約”。