Everyone agrees that we spend too much of our lives e-mailing. Everyone agrees that the answer is to write fewer, shorter, clearer messages. Everyone has known this for years. Yet instead of getting better, the problem goes on getting worse.
大家都同意，收發電子郵件在我們的生活中占用了太多的時間。大家也都同意，解決辦法是寫更少、更短、更明確的郵件。這個道理大家已經知道很多年了，可情況非但沒有好轉，反而變得更糟了。
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