Travelling abroad can often spur bouts of “e-envy” — or jealousy over the digital ease of life elsewhere. Whether it is the ability to file a tax form in a click or to renew a passport via a smartphone, business leaders and tourists get an insight into how their government might drain less of their time back home. Immense pressures on the public sector, however, come not only from disgruntled citizens. With debts elevated and demands on public spending growing, governments across the world must work out how they can deliver more, with less.
出國旅行時經常會產生“電子羨慕”，就是嫉妒其他地方數字化的便利生活。無論是一鍵報稅，還是通過智能手機更新護照，都能讓商界領袖和游客親身感受到處理跟政府相關的事務可以多么快捷——跟在家時的體驗大相徑庭。然而，要求公共部門改進的巨大壓力不僅來自于不滿的公民。隨著債務增加、對公共開支的要求增長，各國政府必須想辦法用更少的錢提供更多的服務。
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