As a graduate student in the late 1990s, Andy Molinsky worked at an agency in Boston helping Russian immigrants find jobs in the US. The applicants were well-qualified but they struggled during interviews. They intellectually understood the cultural customs of the typical US job interview – smile, make eye contact and engage in small talk – but they found it hard to do so because it went against their culturally ingrained behaviour.
20世紀(jì)90年代末，還是研究生的安迪?莫林斯基(Andy Molinsky，見右圖)曾供職于波士頓的一家中介，幫助俄羅斯移民在美國找到工作。俄羅斯求職者的素質(zhì)不錯(cuò)，但他們在面試時(shí)總感覺不自在。他們雖然知道典型的美國招聘面試需要遵循的文化習(xí)慣，例如微笑、有目光接觸、和對方輕松地閑聊，但他們發(fā)現(xiàn)自己很難做到這些，因?yàn)檫@些與他們深受本民族文化影響的行為方式是抵觸的。
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