Facebook is suffering a backlash from users pushed into downloading a separate app for messages as part of its strategy to dominate the smartphone with a portfolio of apps.
The social network’s Facebook Messenger app received almost 50,000 reviews with a rating of one star across all the app stores since the start of the month, or nearly 95 per cent of all the reviews posted, according to App Annie, an app analytics company.
Users criticised Facebook for forcing them to download a separate app to reach their messages, with some accusing the company of a lack of respect for user feedback. Not all users have yet been prompted to download the messenger app, as the company rolls out the product gradually.
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