“I often feel like an emotional washing machine,” said one manager I met recently. Here is one vital job leaders do, whether they like it or not: take a tangled load of emotions from team members and run them through a cycle so staff can return, rinsed and refreshed, to the task in hand.
“我常常覺得自己像一臺‘情緒洗衣機’?！蔽易罱龅降囊晃唤浝碚f。無論他們喜歡與否，這都是領導者所做的一項重要工作：承受團隊成員的一堆亂七八糟的情緒，梳理和撫平這些情緒，讓員工恢復心情、拋開煩惱、重新振作，投入手頭的工作。
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